Tertiary education (2008 - 2017)

In 2008, Yuen began his undergraduate studies, pursuing the maritime studies programme offered by Nanyang Technological University. He was in the Dean's List for two years (i.e. 2008 and 2011).^[9] He participated in the Undergraduate Research Experience on CAmpus (URECA) which had sparked his interest in research and the desire to pursue a PhD. Nearing the completion of his bachelor's degree, he was awarded the Nanyang President's Graduate Scholarship, which offered him the opportunity to pursue a four-years PhD programme in Nanyang Technological University with full financial support and allowances. In June 2012, he graduated with a first-class honours.

In August 2012, he commenced his PhD studies with Vinh Thai. His initial research topic was related to solving supply chain quality management issues in the maritime industry. However, he made the decision to switch to sustainable shipping management, which was expected to be the key focus of the maritime industry for the next few decades. During the course of his PhD studies, he attended several international conferences organised by International Association of Maritime Economist and Quality Management and Organisational Development Conference. His conference papers presented at the latter were selected as best papers for two consecutive years in 2014 and 2015. Consequently, the papers were published in the special issues linked to the conference.^[10][11] At the time of his graduation which was in July 2017, he had published several journal papers indexed by Web of Science.

Academic career (2017 - present)

Yuen began his career as an assistant professor at Chung-Ang University, Seoul, South Korea. He spent two and a half years at the university teaching maritime transport, transport logistics and economics, innovation logistics, principle of economics, statistics, and multivariate data analysis in English. Subsequently, he moved to Nanyang Technological University in Jan 2020, teaching quality management in shipping, shipping and the environment, maritime economics and maritime strategy.

Quality management

He introduces and tests the presence of interaction effects among service quality attributes.^[12] The interactions are noted to contain additive, synergistic or compensatory effects on customer satisfaction. This finding supports and extends Kano model which mainly considers the linear and non-linear effects of an attribute but not the interaction effects of different attributes.

Consumer behaviour during the COVID-19 pandemic

He reviews the psychological causes influencing the spread of panic buying.^[13] Panic buying is a niche area of consumer behavioural studies that has gained renewed attention from academics in light of the COVID-19 pandemic. The review shows that panic buying is influenced by (1) perceived threat and scarcity of products;(2) fear of the unknown;(3) coping behaviour and (4) social influence and social trust. His comments on the causes for delays in delivery orders caused by the pandemic are also published on Today (Singapore newspaper).^[14]

Sustainable management

His research mainly links sustainable management with organisational performance. This includes examining its critical success factors,^[15] antecedents,^[16] contingency factors,^[17][18] implementation strategy^[19][20] and influence on stakeholders' satisfaction and loyalty.^[21]

Technology and innovation management

His research has examined the spread and management of innovation or technology adoption in a society in various contexts such as augmented reality applications, self-collection technologies^[22][23] and autonomous vehicles^[24]