Fletcher takes up his new job as Head of Values at the BBC just as accusations of anti-Cornish bias are levelled at the Corporation, compounded when a Spotlight Southwest presenter, Sally Wingate, goes public in support of the accusations. Producer Lucy Freeman chairs a meeting about forthcoming flagship show Britain's Tastiest Village and the loss of presenter Clare Balding and her replacement by Carol Vorderman.

Fletcher reluctantly takes the train North to BBC Media City, Salford, for his first big interview in the job by Jenni Murray on Radio 4's Woman's Hour where he hopes to defuse the media storm that has become known as Wingategate. Complications arise for the Britain's Tastiest Village production team, after having wooed and won Carol Vorderman as Clare Balding's replacement to co-present with Alan Titchmarsh. However, at the last minute Clare Balding is available and turns up at New Broadcasting House as Carol Vorderman is leaving and they have to be kept apart. In Salford Fletcher ignores advisors Sharpe and Pritchard with his own solution to both problems resulting in Alan Titchmarsh pulling out.

Anna Rampton has been crowned Director of Better but no-one on the management team is quite clear what the job entails. Tracey Pritchard suggests an event in the BBC Radio Theatre, but Siobhan Sharpe has altogether different ideas – none of which involve the words radio or theatre. She encourages the team to think big and global. Elsewhere, David Wilkes continues his seemingly unstoppable rise through the organisation with some surprising job news, and the BBC software programme Syncopatishare (designed to make life easier) is proving difficult to master, especially for ex-intern Will.

In his new role as Senior Executive, Primetime Factuality, David Wilkes needs to flesh out the programme idea behind One Big Family, so he turns for inspiration to Izzy Gould in her new role as Development Producer. On the verge of leaving the BBC, Lucy has been persuaded to take on a new job as Head of Inclusivity. One of her first jobs is to head up discussion on the Way Ahead Task Force around inclusivity targets, with an imminent meeting of the Cross Parliamentary Inclusion Action Watch Dog Group at Westminster. Siobhan Sharpe's idea is to "viralise" Muslim BBC Weather presenter Sadiq Iqbal, who is less than thrilled with the idea of becoming a national icon.

It is the year of charter renewal and a critical time for the BBC. The renewal group under head of values Ian Fletcher is tasked with identifying what the BBC does best and finding more ways of doing less of it better. A new challenge comes in the shape of a Channel 4 documentary about a cross-dressing ex-Premier League footballer Ryan Chelford, which alleges that the BBC rejected Ryan as a potential pundit on Match of the Day because of his unconventional private life. The fact is he was auditioned and it turned out he was not very good. Over in the Perfect Curve PR office, things have changed. They have been bought by media giant Fun Media, who are keen to come up with new ideas for their BBC account. Siobhan Sharpe is equally keen to take credit for the result of their latest brainstorming - the idea for a new online platform called BBC Me - a new home for user-generated content. After all, according to Siobhan, conventional television is dead.

Cross-dressing ex-Premier League footballer Ryan Chelford's appearance on a late-night, midweek edition of Match of the Day did not go well. Host Gary Lineker and pundit Alan Shearer were literally lost for words. But the BBC in general and, in his role as head of values Ian Fletcher in particular, are under pressure to find an on-screen role for Ryan as quickly as possible. A summit meeting is arranged to include heads of football, inclusivity and a late curve ball in the shape of head of diversity to try and find a solution to a problem that is getting increasing attention on social media.

To complicate matters, Fiona Craig, the senior civil servant with responsibility for charter renewal negotiations, is visiting the BBC to see what a normal day in the life of the corporation looks like.

The search for new ways of saving money at the BBC continues - particularly important in the light of charter renewal. Having dismissed the idea of losing programmes about gardening as a possible solution the renewal team propose that the cutting of the BBC Big Swing Band might send out a useful message - after all, does the BBC need six orchestras?

When news gets out that this is on the agenda the BBC start to get what head of communications Tracey Pritchard calls 'heavy incoming'. A situation exacerbated by the fact that Ray Fredericks, the much-loved Big Swing Band leader, is about to celebrate his 75th birthday with a special anniversary concert. What had started in a strategy meeting as an idea with potential has turned into a major PR disaster. Meanwhile, PR guru Siobhan Sharpe is leading the creative journey towards launching BBC Me, a new online platform. It is thought to be a good idea to create a launch trail which would include as many people as possible doing selfies of themselves saying the word 'Me' in the hope that the trail will go viral. Ex-intern Will Humphries is delegated to stand in the main reception of New Broadcasting House to try and persuade various celebrities to contribute their 'Me' for the trail.

Following on from an item on BBC Breakfast about plans to close the BBC Big Swing Band, the damage limitation team under Ian Fletcher is under huge pressure to limit the damage.

A twitter campaign led by Jools Holland, #JeSuisBigSwingb and #boycottBBC, is gathering support from music royalty such as Sir Bob Geldof, Sir Tom Jones and Bono. And as the much-loved Big Swing bandleader Ray Fredericks is both black and 75, there are a growing number of accusations of discrimination and ageism.

BBC News outlets are keen to report the latest developments but exacerbate the problem when Syncopatico, the new News subtitling software, continues to systematically misspell the names of the key players involved - including Jools Holland.

It is felt that an appearance from one of the BBC senior management team on the News at One would be a helpful way of clarifying the BBC's position - but when head of better Anna Rampton unexpectedly rules herself out, it falls to Ian Fletcher to face the music.

The renewal group led by head of values Ian Fletcher has to respond to rumours that Strictly Come Dancing presenter Claudia Winkleman is about to leave the BBC for a rival broadcaster. Is there a way of preventing this happening? When they offer a hosting job on On Your Bike, a new interview format, it looks like they might have found a solution. Meanwhile ex-intern Will's attempts to get a celebrity face to help launch BBC Me, the new online platform, have come back to bite him and the BBC. The celebrity in question thought they were being asked to pose for a selfie and didn't realise they were being used to endorse a viral campaign and consequently the BBC finds itself on the receiving end of a million-pound lawsuit. Will's job looks to be in serious danger.

Key broadcasting talent Claudia Winkleman is close to signing a deal which would keep her at the BBC. She is set to present On Your Bike but the deal is jeopardised with the revelation that an almost identical format has been developed and offered to Amanda Holden. How can the damage limitation group limit the damage?

In the wake of a potentially very expensive lawsuit against the BBC, Izzy volunteers to take the flak and is summoned to the director general's office.