The station has a large passenger building that houses many facilities for passengers, the headquarters of the Railway Police, and the offices of Trenitalia and the station management.
The six through platforms at the station are numbered from 1 to 6. At the far eastern end of the station, there are also two bay platforms (1 Giardino and 2 Giardino), at which trains arrive from and depart to Schio and Treviso. In total, there are eight platform tracks for passengers, plus some tracks for the exclusive use of goods handling, manoeuvering, stabling and storage.
The station is equipped with a locomotive depot, and a short distance away there are major repair shops.
As of the December 2023 timetable change,[update] the following services stop at Vicenza:[1]
- Frecciarossa: services to Genova Brignole, Milano Centrale, Torino Porta Nuova, Trieste Centrale, Venezia Santa Lucia, and Udine.
- NightJet: service to La Spezia Centrale, Roma Termini, München, and Wien.
- EuroCity: services to Bologna Centrale, Genève-Cornavin, München, Venezia Santa Lucia, and Zürich.
- Regionale Veloce: service between Verona Porta Nuova and Venezia Santa Lucia.
- Regionale: service to Brescia, Schio, Treviso Centrale, and Venezia Santa Lucia.
Work on upgrading and enhancement of the entire structure of the station building is currently being completed. The work is financed by an investment of approximately 2.4 million euros by Centostazioni and RFI. To achieve a uniform appearance and enhance the main facades, the front and sides of the building have received a veneer of brick and Vicenza yellow stone.
In addition to the retrofitting of existing facilities, and removal of architectural barriers (with the laying of a new path for the vision-impaired), the station has been equipped with new shopping facilities. The previously existing businesses (bar/pizzeria, a tobacconist, newsagent and bank with door ATM) have been joined by a bookshop (Libreria Mondadori), a perfume shop/convenience store (Schlecker), a phone shop (Smartphone), a costume jewellery shop (4You), a clothing store (Fila), another shop (Zippo), an insurance office and a car rental agency (Major).
The station has about 7.7 million passenger movements each year.[2]
Ticketing hall
Hall leading to platform 1 to Venice
Underpass to platforms 2 to 6 for Milan
Platforms 1 and 1 Giardino