LivePerson

LivePerson

LivePerson

American software company

LivePerson is a global technology company that develops conversational commerce and AI software.[2]

Quick Facts Company type, Traded as ...

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]

History

LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

More information Acquisition Date, Company ...

Products and services

  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

References

  1. [1]
    "SEC Filings". LivePerson. Retrieved 22 Nov 2021.
  2. [2]
    "LivePerson 10-K filing, February 25, 2019". February 25, 2019.
  3. [3]
    "LivePerson's Maven bot platform puts conversational AI in customer agents' hands". MarTech Today. 2018-12-10. Retrieved 2019-02-28.
  4. [4]
    "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". Business Interviews. 22 March 2013. Retrieved 3 April 2015.
  5. [5]
    "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
  6. [6]
    "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
  7. [7]
    "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, archived from the original on October 25, 2016, retrieved October 25, 2016
  8. [8]
    "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
  9. [9]
    "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007, archived from the original on August 14, 2007
  10. [10]
    "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
  11. [11]
    "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
  12. [12]
    "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012, archived from the original on May 8, 2015, retrieved April 13, 2015
  13. [13]
    LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012
  14. [14]
    "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
  15. [15]
    Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. Retrieved 3 April 2015.
  16. [16]
    "LivePerson Acquires Contact At Once! For $65M". NoCamels News. 6 November 2014. Retrieved 3 April 2015.
  17. [17]
    "LivePerson acquires Conversable, a conversational AI company". VentureBeat. October 2018. Retrieved 1 October 2018.
  18. [18]
    LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
  19. [19]
    "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  20. [20]
    "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  21. [21]
    "The LivePerson Conversational Cloud". LivePerson. August 5, 2020. Archived from the original on 1 January 2022. Retrieved 5 August 2020.
  22. [22]
    "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
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