Lo-Q

Accesso

Accesso

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Accesso Technology Group PLC (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England.[2] Accesso has 9 offices across the world, and serves 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions.[buzzword][3]

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History

Accesso was established around 2000, and had entered bankruptcy almost immediately. The company then reemerged in 2007.[4]

In 2012, Lo-Q PLC acquired the Lake Mary, Florida-based company, Accesso LLC, for US$22 million.[5][6] At the time, Lo-Q focused on developing ride-reservation systems for theme parks, while accesso focused on online and mobile ticket sales software and the management of online ticket stores.[5] The merger was seen as a joining of synergistic capabilities and complementary customer sets.[5] Tom Burnet was the CEO of Lo-Q and retained this role after the merger.[5][7] At the time of the merger, accesso's CEO and owner was former Disney executive Steve Brown; after the merger, Brown joined the board of the new company and became the COO of North American operations.[5]

In November 2013, Lo-Q was renamed as accesso to reflect the company's operations.[8] In December 2013, accesso acquired for US$12 million the Taos, New Mexico-based ticketing and point-of-sale software provider Siriusware.[9] The acquisition provided accesso with a client base that included the ski and snow sports market. On 10 November 2014, accesso acquired VisionOne and their ShoWare ticketing product, a customizable cloud-based ticket sales product, expanding the company's client base into entertainment markets such as theaters, sports stadiums and music festivals.[10] On 30 March 2017, accesso acquired Ingresso,[10] a global distribution system for entertainment ticketing. Later in 2017, the company acquired The Experience Engine (TE2),[11] a guest experience management company, which included customers in venues such as theme parks, ski resorts, hotels, quick service food, healthcare and other hospitality-focused operations.[12]

In 2014, penetration of the South Korean market began via a three-year partnership with an in-country consulting firm.[6]

Products

A Qbot at Mirabilandia in Italy

Accesso offers products for ticketing, virtual queuing, distribution, guest experience and point of sale.

  • accesso LoQueue Virtual Queuing:[13]
    • Introduced in 2001, accesso's patented accesso LoQueue virtual queuing product allows guests to wait in virtual lines as opposed to physical ones.
    • Products for virtual queuing include the Qbot (retired), Qband (retired), Qsmart, and Prism.[14] Several patents have been registered for their concepts.[15][16][17]
  • accesso Passport ticketing suite:[18]
  • accesso Siriusware ticketing & point of sale:[23]
    • offers guest management, ticketing, e-commerce and point-of-sale solutions[buzzword] for a wide variety of venues and attractions.
  • accesso ShoWare live entertainment ticketing:[24]
    • The accesso ShoWare live event ticketing suite provides customizable, cloud-based ticket sales software.[24]

See also

References

  1. [1]
    "2018 Annual report and financial statements". 7 May 2019 – via Companies House Register.
  2. [2]
    Whiterow, Philip (29 March 2012). "Lo-Q in the fast lane as new products come on stream". Proactive Investors Australia. Archived from the original on 31 March 2012. Retrieved 11 April 2012.
  3. [3]
    Accesso Technology Group. "About Us". Retrieved 23 November 2020.
  4. [4]
    "Insights: Riding a rollercoaster with Accesso". TheTicketingBusiness News. 7 June 2019. Retrieved 4 March 2020.
  5. [5]
    Garcia, Jason (6 December 2012). "Local park ticketing firm sold for $22M". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. A10 – via Newspapers.com.
  6. [6]
    Pedicini, Sandra (14 August 2014). "Lake Mary firm moves into South Korean theme parks". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. A12 – via Newspapers.com.
  7. [7]
    Pedicini, Sandra (24 November 2014). "Reservation-only rides in the works?". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. D3 – via Newspapers.com.
  8. [8]
    "Lo-Q is now "accesso"" (Press release). Wall Street Journal. 12 November 2013. Retrieved 15 November 2013.[permanent dead link]
  9. [9]
    Clarke, Sara K.; Garcia, Jason (9 December 2013). "Accesso buys Siriusware". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. D3 – via Newspapers.com.
  10. [10]
    Accesso (31 May 2017). "**accesso** acquires VisionOne, Worldwide, Ltd". accesso Technology Group plc. Retrieved 31 May 2017.
  11. [11]
    "accesso acquire software specialist The Experience Engine TE2". Blooloop. Retrieved 4 March 2020.
  12. [12]
    "**accesso** Announces Plan To Acquire The Experience Engine (TE2)". accesso Technology Group. Retrieved 4 March 2020.
  13. [13]
    "accesso LoQueue Virtual Queuing System". accesso Technology Group. Retrieved 2 December 2022.
  14. [14]
    "Products -accesso LoQueue". Your Guide. Retrieved 11 April 2012.
  15. [15]
    US 6529786, Sim, Leonard, "Queue management system", published 1997-05-22, assigned to Maria N. Von Buhr and Chad Rapp
  16. [16]
    US 2008080445, Bayne, Christopher; Butler, Christopher; Sim, Leonard, "Reservation Management System and Method", published 2008-04-03
  17. [17]
    US 2010277276, Bayne, Christopher; Butler, Christopher; Sim, Leonard, "System For Regulating Access To A Resource", published 2010-11-04
  18. [18]
    "accesso Passport Online Ticketing System". accesso Technology Group. Retrieved 2 December 2022.
  19. [19]
    "Cedar Fair chooses accesso to drive e-commerce platform". Amusement Today. 27 October 2011. Retrieved 15 November 2013.
  20. [20]
    "Mission Admission". Park World Magazine. 28 January 2009. Archived from the original on 5 January 2011. Retrieved 15 November 2013.
  21. [21]
    "Kernels – September 2012". Park World Magazine. 7 September 2012. Archived from the original on 19 October 2013. Retrieved 15 November 2013.
  22. [22]
    accesso (31 May 2017). "Merlin Entertainments Selects **accesso** as its Exclusive Global..." accesso Technology Group. Retrieved 31 May 2017.
  23. [23]
    "accesso Siriusware Point of Sale Ticketing…". accesso Technology Group. Retrieved 2 December 2022.
  24. [24]
    "accesso ShoWare Box Office Event Ticketing…". accesso Technology Group. Retrieved 2 December 2022.
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